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#{{ order.order_id }} {{ statusLabel(order.status) }} Return

£{{ parseFloat(order.total_brutto || 0).toFixed(2) }}

{{ item.title || 'Product' }} ×{{ item.quantity }} £{{ parseFloat(item.price_brutto || item.price_netto || 0).toFixed(2) }}

Subtotal £{{ parseFloat(order.total_brutto - (order.shipping_cost || 0)).toFixed(2) }}

Shipping £{{ parseFloat(order.shipping_cost || 0).toFixed(2) }}

Total £{{ parseFloat(order.total_brutto || 0).toFixed(2) }}

📦 Tracking: {{ order.tracking_number }} {{ order.tracking_number }}

📄 Download Invoice ({{ order.invoice_number }}) 📦 Track Parcel

Return #{{ order.return.return_id }} {{ returnStatusLabel(order.return.return_status) }} £{{ parseFloat(order.return.refund_amount||0).toFixed(2) }} 💬 {{ order.return.messages.length }}

Your reason:
{{ order.return.reason }}

{{ msg.sender === 'admin' ? 'Lawnware' : 'You' }} · {{ formatDateShort(msg.created_at) }}

Your return request was declined.{{ order.return.admin_notes ? ' Reason: ' + order.return.admin_notes : '' }}

📦 Your return has been approved! Please ship the item back. Check your email for return instructions.

📦 A prepaid return label has been sent to your email. Please ship the item back using the provided label.

✓ We've received your returned item. Your refund is being processed.

✓ {{ order.return.return_status === 'refunded' ? 'Your refund of £' + parseFloat(order.return.refund_amount||0).toFixed(2) + ' has been processed.' : 'Your return has been completed.' }}

We've asked you a question — please reply below.

🕐 Your return request is being reviewed. We'll get back to you within 1-2 business days.

Account Information

First Name

Last Name

Phone

Delivery Address

Search Address

{{ s.name }}
{{ s.fullAddress }}

✓ {{ profile.strasse }}, {{ profile.plz }} {{ profile.ort }}

Street

Postcode

City

Change Password

Current Password

New Password

Confirm New Password

Delete Account

This will permanently delete your account and all associated data. This action cannot be undone.

Saved Addresses

Default Address

No saved address yet.

Email or Username

Password

Don't have an account?

First Name *

Last Name *

Email *

Password *

Phone (optional)

Address (Start typing)

{{ s.name }}
{{ s.fullAddress }}

✓ {{ regData.strasse }}, {{ regData.plz }} {{ regData.ort }}

Already have an account?

✓

Request Submitted

Return #{{ returnForm.returnId }} has been received.
We'll review it within 1-2 business days.

A confirmation has been sent to your email.

What's the reason for your return?

💔

Damaged / Defective

Arrived broken, cracked, or not as described

📦

Changed My Mind

14-day return right

Damaged items: We'll send a prepaid return label and provide a full refund including shipping.

Voluntary return: Return shipping at your cost. Refund of item price (excluding original shipping).

Upload a Photo (recommended)

📷

Click to upload a photo of the damage

JPG, PNG, WebP · Max 5MB

✓ Photo attached

Describe the issue *

Review Your Request

Order
#{{ returnForm.order_id }}

Type
{{ returnForm.type === 'damaged' ? 'Damaged / Defective' : 'Changed My Mind' }}

Photo
{{ returnForm.imagePreview ? 'Attached ✓' : 'None' }}

Email
{{ currentUser.email }}

Reason
{{ returnForm.reason }}

Next: We'll review and send you a prepaid return label. Full refund after we receive the item.

Next: We'll review and send return instructions. You ship back at your own cost. Item refund after receipt.