Privacy Policy

Last updated: 13 February 2026

1. Introduction

Lizzy's Homemade Pottery is committed to protecting your privacy. This Privacy Policy explains how I collect, use, and safeguard your personal information when you visit my website or make a purchase.

2. Information I Collect

I collect the following types of information:

• Personal Information: Name, email address, delivery address, phone number when you create an account or place an order
• Payment Information: Payment details are processed securely by Stripe and are not stored on my servers
• Technical Data: IP address, browser type, device information for website functionality
• Usage Data: Pages visited, products viewed, to improve my services

3. How I Use Your Information

I use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Improve my website and services
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

I process your personal data based on:

• Contract: To fulfil orders you place with me
• Legitimate Interest: To improve my services and prevent fraud
• Consent: For marketing communications (you can opt out anytime)
• Legal Obligation: To comply with tax and accounting requirements

5. Data Sharing

I share your data only with:

• Stripe: For secure payment processing
• Royal Mail: For order delivery
• Email Provider: For sending order confirmations

I never sell your personal information to third parties.

5a. International Data Transfers

Some of my third-party service providers (in particular Stripe, Inc.) are based outside the United Kingdom. When your data is transferred outside the UK, it is protected by appropriate safeguards including:

• The UK Government's adequacy decisions for the recipient country, or
• Standard contractual clauses approved by the Information Commissioner's Office (ICO), or
• The service provider's binding corporate rules.

Stripe processes payments in compliance with PCI-DSS standards and transfers data to the US under UK International Data Transfer Agreements.

6. Data Retention

I retain your personal data for:

• Order records: 7 years (for tax/legal compliance)
• Account information: Until you request deletion
• Marketing preferences: Until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact me at info@lawnware.uk

8. Cookies

I use essential cookies for website functionality (shopping cart, login sessions). See the Cookie Policy for details.

9. Security

I implement appropriate security measures including SSL encryption, secure payment processing via Stripe, and regular security reviews.

10. Changes to This Policy

I may update this policy periodically. Changes will be posted on this page with an updated date.

11. Automated Decision-Making

I do not use automated decision-making or profiling in relation to your personal data.

12. Contact Me

If you have questions about this Privacy Policy:

• Data Controller: Lizzy's Homemade Pottery
• Email: info@lawnware.uk
• Address: 3 The Lawn, Saint Leonards-on-Sea, East Sussex, TN38 0HH, United Kingdom

13. Complaints

If you're unhappy with how I handle your data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk